Database deadlock

Incident Report for TaskMaster Pro

Resolved

All services functional and stable.

Posted Oct 12, 2017 - 12:44 CDT

Monitoring

Service restored. Monitoring for anomalies.

Posted Oct 12, 2017 - 12:17 CDT

Update

Sync taking longer than expected, but almost finished. Should be back up soon. NO DATA IS LOST or was ever in danger of being lost.

Posted Oct 12, 2017 - 11:38 CDT

Update

Alternate location will soon be up and running. Waiting for initial sync to finish before switching production.

Posted Oct 12, 2017 - 11:00 CDT

Update

Database crash recovery taking longer than expected. Exploring alternative options.

Posted Oct 12, 2017 - 10:50 CDT

Identified

The cause has been identified and a fix is underway. TaskMaster Pro has been put into maintenance mode.

Posted Oct 12, 2017 - 10:35 CDT

Investigating

We are investigating the cause and resolution of a database deadlock between our geographic locations. Will provide additional details as they become available.

Posted Oct 12, 2017 - 10:31 CDT